At TenidoCart, we strive to ensure that you have a satisfying shopping experience. We understand that there might be instances where you may need to return a product or seek a refund. This Return and Refund Policy outlines the process for returns and refunds to provide clarity and transparency to our valued customers.
1. Return Eligibility:
a. You may be eligible to apply for a return if:
– The product you received is damaged, defective, or broken.
– You received the wrong product or a different item from what you ordered.
– The product received does not match the description on the website.
b. To initiate a return, please contact our customer support team within 3 days of receiving the product. We may request relevant information and evidence to validate your claim.
2. Refund Process:
a. Once your return request is approved, we will process your refund within seven (7) working days. The refund amount will be issued using the same payment method used for the original purchase. If the original payment method is not available, we will discuss suitable alternatives with you.
b. If the product is stocked out or for any other reason, we are unable to deliver the product to you; the payment will be refunded to your bank account within seven (7) working days.
3. Return Instructions:
a. If your return request is approved, we will provide you with return instructions, including the address for product return. Please ensure the product is securely packaged to prevent damage during transit.
b. You will be responsible for the return shipping costs, unless the return is due to our error or a defective product.
4. Condition of the Returned Product:
a. To qualify for a refund, the returned product must be in its original condition, including all accessories, tags, and packaging materials.
b. We reserve the right to reject a return or deduct a partial refund if the product is not in its original condition or has been used or damaged due to improper handling.
5. Return Rejection:
a. In the event that your return request is rejected, we will notify you of the reasons for the decision.
b. If you believe your return request was unjustly rejected, you may contact our customer support team to discuss the matter further.
6. Cancelled Orders:
a. If you choose to cancel your order before it is shipped, we will process your refund within seven (7) working days.
b. If the order has already been dispatched, please refer to our return process for further instructions.
7. Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at firstname.lastname@example.org. We are here to assist you and ensure your satisfaction with our products and services.
Thank you for shopping with TenidoCart. We appreciate your trust and look forward to serving you again!